Refund policy

Return & Refund Policy

At Clipora, every piece is carefully handcrafted and inspected before dispatch. We want you to receive your jewellery in perfect condition.

Returns & Exchanges
We accept return or replacement requests only for products that arrive damaged, defective, or different from what was ordered.

To request a return or replacement, please contact us within 48 hours of delivery at mehtakhyati78@gmail.com with:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

Once the request is reviewed and approved, we will provide further instructions.

Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect product, Clipora may offer a replacement or refund, depending on product availability and the nature of the issue.

Please retain the original packaging until your request has been resolved.

Non-Returnable Products
Due to the handmade and personal nature of our jewellery, we generally do not accept returns for:

  • Change of mind
  • Incorrect selection of size, colour or design
  • Products that have been worn, damaged or altered after delivery
  • Customised or personalised products
  • Products damaged due to improper handling or storage

For hygiene reasons, all the jewellery that have been worn cannot be returned.

Refunds
If a refund is approved, the refund will be processed to the original payment method used for the order. Processing time may vary depending on the payment provider or bank.

Cancellation
Cancellation requests should be made as soon as possible after placing an order. Once an order has been processed or dispatched, cancellation may no longer be possible.

Important
As our products are handmade using natural elements such as real flowers, slight variations in colour, shape, texture and placement may occur. These natural variations are part of the uniqueness of each Clipora piece and are not considered defects.

For any questions regarding returns or refunds, please contact us at mehtkhyati78@gmail.com.